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One inbox for everything — questions, bug reports, feature requests, privacy, and security. We read every email and reply within one business day.
Email us
hello@getdetectly.comInclude your Shopify store URL and a short description of what you're trying to do. Screenshots help a lot — we can usually resolve issues on the first reply.
Response times
Business days (Mon–Fri): within 24 hours.
Weekends & holidays: next business day.
What we cover
Setup & billing, bug reports, feature requests, privacy & data requests, and responsible security disclosure.